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FAQ

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at kartaresolutions@gmail.com or call us on 798219814  between 9 am & 10 pm on all days including Sunday to get our immediate help.

  1. Can I track the status of my order?
    Yes, you can track the status of your order under the My Orders section.
  2. How can I make changes to my order before and after confirmation?
    You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the app and this will be soon released on web as well.
  3. When will I get my cashback?
    If your transaction is eligible for a cashback, you will receive it within 6 to 12 hours of delivery, in your Grofers Wallet. In case of external wallet promotions, you will receive it within 72 hours of placing your order.
  4. How can I review my receipt?
    We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the “My Orders.
  5. What if I have any complaint regarding my order?
    You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.
  6. How can I be sure the fruits and vegetables I order are of good quality?
    Our fruits and vegetables vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of product received.
  7. How will I know if any item in my order is unavailable?
    You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.
  8. Can I change the delivery address of my order?
    At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.
  9. Is it safe to use my credit/ debit card on bigbasket?
    Yes it is absolutely safe to use your card on kartaresolutions.co.in A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
  10. What is the meaning of cash on delivery?
    Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
  11. How will the delivery be done?
    We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
  12. How do I register?
    You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
  13. Can I have multiple accounts with same mobile number and email id?
    Each email address and phone number can be associated with one kartaresolutions.co.in account only.
  14. Are there any charges for registration?
    No. Registration on kartaresolution.co.in is absolutely free.
  15. What is My Shopping List?
    My Shopping List is a comprehensive list of all the items previously ordered by you on kartaresolutions.co.in This enables you to shop quickly and easily in future.
  16. What are the modes of payment? What are the modes of payment?
    You can pay for your order on kartaresolutions.co.in using the following modes of payment:a. Cash on deliveryb. Credit and debit cards (VISA / Mastercard).
  17. Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
    There is no VAT. However, GST will be applicable as per Government Regulizations.
  18. Do you deliver to my location?
    We deliver in select localities across the cities we are present in. You can edit your location settings to check if we deliver in your area.
  19. What is the minimum order value?
    There is no minimum order value. However, each store has a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.
  20. Do you charge any amount or taxes over and above the rates shown?
    No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

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